Shipping Policy
Order Processing and Shipping Times
Fiber Wrap aims to process all orders within 2-3 business days from the date of purchase. Once an order is shipped, customers will receive an email confirmation containing tracking information. Shipping times may vary depending on the customer's location and the selected shipping method.
Shipping Methods and Rates
Shipping costs are calculated based on the weight of the order and the shipping destination. Customers can choose their preferred shipping method during the checkout process. The standard shipping time is typically 7-14 business days, shipping times may vary due to destination and customs procedures.
International Orders
Fiber Wrap ships products partially globally. Customers should be aware that international orders may be subject to customs duties, taxes, and other fees, which are the sole responsibility of the customer. Fiber Wrap is not liable for any customs delays, additional fees, or other issues arising from the destination country's customs processes.
Shipping Restrictions
Certain products may be restricted from shipping to specific locations due to local laws, regulations, or other factors. Customers are advised to check their local guidelines before placing an order. Fiber Wrap reserves the right to refuse shipping to any location at its sole discretion.
Lost or Delayed Packages
While Fiber Wrap strives to ensure timely delivery, it is not responsible for packages lost or delayed by the shipping carrier. In the event of a lost or delayed package, customers should contact the shipping carrier directly, providing them with the tracking information. Fiber Wrap will provide reasonable assistance to facilitate the resolution process.
Customer Responsibility for Shipping Information
It is the customer's responsibility to provide accurate and complete shipping information during the checkout process. Fiber Wrap is not liable for orders delivered to incorrect addresses provided by the customer. Customers are encouraged to double-check their shipping details to ensure a smooth delivery experience.
Order Tracking
Upon shipment, customers will receive a tracking number via email. This tracking number can be used to monitor the progress and estimated delivery date of their order. Please note that tracking information may take some time to update after the initial shipment.
Delivery Issues
In the event of delivery issues, including missing or damaged items, customers should contact Fiber Wrap's customer support team immediately at help@fiberwrap.store or use the help button / (?) button on the website. Fiber Wrap will work diligently to resolve any delivery-related issues promptly and ensure a positive customer experience.
This Policy is subject to change without prior notice, and any changes will be effective immediately upon posting on the Fiber Wrap website.
Thank you for choosing Fiber Wrap! We appreciate your trust and look forward to serving you.